Shipping policy

Thank you for shopping with Olive & Haven 🤍 We are so excited to get your order to you!

Please review our shipping policy below before placing your order.

🕒 PROCESSING TIME

All orders are processed within 1–3 business days (excluding weekends and holidays).

Processing time includes:

  • Order verification

  • Quality checks

  • Packaging

Please note: Processing time is different from shipping time.

During new drops, sales, or holidays, processing times may be slightly extended.

🚚 SHIPPING TIME

Once your order has been processed and shipped, estimated delivery times are:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (if offered): 2–3 business days

Delivery times are estimates and may vary depending on the shipping carrier.

📍 SHIPPING CARRIERS

We ship using major carriers such as USPS, UPS, or other regional shipping providers.

Once your order ships, you will receive a tracking number via email.

📦 TRACKING YOUR ORDER

You will receive a confirmation email with tracking information once your order has shipped.

Please allow up to 24–48 hours for tracking updates to appear.

🚨 INCORRECT ADDRESSES

Please ensure your shipping address is correct at checkout.

Olive & Haven is not responsible for:

  • Orders shipped to incorrect addresses entered by the customer

  • Packages marked “delivered” by the carrier

  • Delays caused by incorrect or incomplete addresses

If you notice an error, please contact us immediately at:
oliveandhaven1@gmail.com

We will do our best to update your order before it ships, but we cannot guarantee changes once processing begins.

📦 LOST, STOLEN, OR DELAYED PACKAGES

Once your order has been handed over to the shipping carrier, Olive & Haven is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

However, we are always happy to help guide you through the process 🤍

🌦️ SHIPPING DELAYS

Occasionally, shipping delays may occur due to:

  • Weather conditions

  • Carrier delays

  • High order volume (new drops or holidays)

Olive & Haven is not responsible for carrier delays once your order has shipped.

💌 PRE-ORDER OR DELAYED ITEMS (IF APPLICABLE)

If an item is listed as a pre-order or has a longer shipping time, this will be clearly stated on the product page.

Your entire order may ship together unless otherwise noted.

📬 CONTACT US

If you have any questions about your order, please contact us at:

oliveandhaven1@gmail.com

We typically respond within 24–48 business hours.