Refund policy

At Olive & Haven, we want you to feel confident and comfortable in every piece you purchase 🤍 Please review our policy below before placing your order.

RETURNS
We accept returns for store credit within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • All original tags must be attached

  • No visible signs of wear (including stains, odors, pet hair, or damage)

Once your return is approved and received, you will be issued store credit via email. Store credit does not expire and can be used on any future purchase.

NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned or exchanged:

  • Accessories (including bracelets, claw clips, etc.)

  • Sale or discounted items

  • Items marked as final sale

EXCHANGES
We do not offer direct exchanges at this time due to limited inventory.

If you need a different size or item:

  • Please return your item for store credit

  • Use your store credit to place a new order

This ensures you get the item you want before it sells out.

RETURN PROCESS
To initiate a return, please email us at oliveandhaven1@gmail.com with:

  • Your order number

  • The item(s) you wish to return

Once approved, you will receive return instructions.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Olive & Haven is not responsible for lost return packages.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at oliveandhaven1@gmail.com with:

  • Your order number

  • A photo of the item

We will make it right as quickly as possible 🤍

REFUNDS
Olive & Haven does not offer refunds to the original form of payment.

All approved returns are issued as store credit only.

LATE OR DENIED RETURNS
Returns that do not meet our policy requirements or are received after the 14-day window may be denied.

By placing an order with Olive & Haven, you agree to this return policy.